All Public Forums

Project Management

Ben.Mears — 2009-09-04T05:03:56Z

Hi all, We use Cherwell Service Management for all our Internal Project Management and Implementation Methodology. I will post some screen shots as soon as I can. Cheers Ben

Process Out of the Box

Ben.Mears — 2009-09-04T05:01:50Z

We often get asked about what processes are installed with the Out of the Box Database. They are: Incident Management Problem Management Change Management Release Management Configuration Management Knowledge Management Service Level Management You can then build as many additional processes as you lilke

Cherwell Service Management V3.31

Ben.Mears — 2009-09-02T02:03:13Z

Cherwell Released V3.31 on the 4th of August. if you would like a 'Whats New' update, please contact Support. Next release will be 3.4 and we will keep you posted with release dates and new functionality. Its looking impressive.

Quick Search

Ben.Mears — 2009-09-02T01:57:28Z

Hi, Quick Searches in Cherwell are very useful for finding information quickly and easily. The Quick Search is associated to an Object. Eg. Incident, Problem, Change, Release etc. You change the association by selecting the Object you want to search from the drop down arrow. Any field can be searchable if it is set for Free Text Searching. Ask your administrator to trun on searching for the fields you need.

Shift Key

Ben.Mears — 2009-09-02T01:49:40Z

HI, When navigation in the CSM Client, you can hold down the shift key to open records in a new window. This can be handy if you want to open Incidents, Problems or Changes into a new window. Likewise if you want to view the Forward Schedule of Change Calendar from a Change request. For example, before Clicking on an Incident in a Grid View, hold the SHIFT key to launch it into a new window. Cheers Ben