http://www.servicemanagement.com.au/Forums/tabid/97/forumid/3/scope/threads/Default.aspxGeneral Cherwell Service Management questions and ideas. If the question is support related, please log with Service Quality Support2010-09-05T06:22:12Z2009-09-04T05:01:50Z302009-09-04T05:01:50ZBen.Mearshttp://www.servicemanagement.com.au/Forums/tabid/97/forumid/3/threadid/4/scope/posts/Default.aspxWe often get asked about what processes are installed with the Out of the Box Database. They are: Incident Management Problem Management Change Management Release Management Configuration Management Knowledge Management Service Level Management You can then build as many additional processes as you lilke0