HI,

When navigation in the CSM Client, you can hold down the shift key to open records in a new window. This can be handy if you want to open Incidents, Problems or Changes into a new window.  Likewise if you want to view the Forward Schedule of Change Calendar from a Change request.

For example, before Clicking on an Incident in a Grid View, hold the SHIFT key to launch it into a new window.

Cheers

Ben