Service Quality - Service Management Specialist

September 09, 2010

With Cherwell Service Management (CSM) you have the option of implementing ITIL®-best practices out-of-the-box, with Incident, Problem, Change, Configuration, Release and Service Level Management, and more. Whether you run a Service Desk, Help Desk or Call Centre, Cherwell Servie Management gives you an out of the box solution. The ITIL content was designed and validated by ITIL-Certified Professionals and verified by Pink Elephant. If you choose not to fully embrace ITIL in all respects, Cherwell's unparalleled customisation lets you fit the solution to your needs, using as much or as little of our out-of-the-box content as you desire. We can even configure and implement "ITIL Starter" content to let you get your feet wet. The ITIL standards have become the de-facto best practices in this industry – we can help train your people on the best practices while helping you implement your business processes utilising the right technology.

Cherwell Service Management includes fully-integrated modules such as:

Incident Management, Problem Management, Change Management, Release Management,Configuration Management, Service Level Management, Knowledge Management, Asset Management and Asset Discovery - just to name a few.

Cherwell Service Management™ Receives PinkVERIFY™ ITIL® V3 Certification

Cherwell today announced that its breakthrough product, Cherwell Service Management™ v3.2, received certification of ITIL V3 (Information Technology Infrastructure Library, version three) compatibility from Pink Elephant through the PinkVERIFY program.

Pink VERIFY

PinkVERIFY is the only independent certification program worldwide to recognize software that supports the definition and workflow requirements of specific ITIL version three (V3) processes. In order to achieve PinkVERIFY certification, the ITSM software undergoes a rigorous and independent assessment by a highly-qualified Pink Elephant consultant, and must satisfy 100% of the mandatory and integration criteria for a specific process. In short, PinkVERIFY provides a set of criteria on what to look for in an ITSM-compatible software tool as well as verification that a particular software tool supports the best practice framework for ITSM.

“We are pleased to recognize that Cherwell Service Management™ has achieved PinkVERIFY status,” said David Ratcliffe, President of Pink Elephant. “Our thorough and objective assessment showed that Cherwell Software designed its software from the ground-up, with ITIL in mind. Now, with the PinkVERIFY ‘stamp of approval,’ businesses can feel confident that Cherwell Service Management™ will support their implementation of ITIL best practices.”

“We are honored to be recognized by Pink Elephant, the global leader in ITIL consulting and education,” said Vance Brown, Chairman and CEO of Cherwell Software. “This recognition reaffirms our commitment to offer a solution that supports ITIL best practices out-of-the-box – while providing unparalleled customization that allows customers to fit the solution to their unique level of ITIL deployment.”

ITIL is the de facto, most comprehensive set of best practices for IT Service Management (ITSM). ITIL V3, the latest version launched in June 2007, is a ready-made framework that allows companies to standardize and simplify IT and related services across their organization – helping to reduce cost and improve customer service.

About Pink Elephant

Pink Elephant is proud to be celebrating 20 years of ITIL experience – more than any other supplier. Operating through many offices across the globe, the company is the world’s #1 supplier of ITIL and ITSM conferences, education and consulting services. To date, more than 100,000 IT professionals have benefited from Pink Elephant’s expertise. Pink Elephant has been championing the growth of ITIL worldwide since its inception in 1989, and was selected as an international expert to contribute to the ITIL V3 project as authors of the Continual Service Improvement book and through representation on the International Exam Panel. For more information, please visit www.pinkelephant.com

About Cherwell Software, Inc.

Cherwell Software is the developer of Cherwell Service Management™ – an integrated service management software solution for IT and support professionals. Cherwell Service Management™ was designed, from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated modules such as:

Incident Management, Problem Management, Change Management, Release Management, Configuration Management, Service Level Management, and Knowledge Management - just to name a few.

Cherwell Service Management™ provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management™ offers enterprise power with mid-market prices and ease of use. Cherwell Service Management™ satisfied customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, and Rosetta Stone.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.”

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