SPUSC is an annual conference held in association with the ‘Council of Australian University Directors of Information Technology’. Every year delegates from tertiary educational institutions in New Zealand, Australia and the South Pacific are invited to attend the event. SPUSC generally attracts around 200-250 delegates.

Butler Group's Technology Audit praises Cherwell Service Management Software as a "very competent and well-rounded ITSM offering" for "mid-market to enterprise-level organizations." Recommends Cherwell should be considered by organizations looking to improve IT operations through the adoption of optimized ITSM processes and ITIL framework best practices. The audit highlights that Cherwell's Pink Elephant Verified solution "provides comprehensive functionality through an intuitive and uncluttered interface with notable aspects being its flexible delivery model, simple licensing structure, ease of use, customisability, and intuitive design."

Service Quality attended the ITSMF Conference this year.  Cherwell Service Management and Capisce Surveys, generated a lot of interest in the industry.   I will get some photos of the event up on the web soon.

Next Generation IT Service Desk and Service Management Software

More than Service Management. We are confident that the Cherwell team has more Help Desk and IT Service Management software and consulting experience than any of our competitors. In fact, Cherwells Director of Innovation, Ron Muns, was the founder of HDI (the Help Desk Institute) and often is credited as being the "Father of the Help Desk Industry." Bottom line: (1) We understand and are passionate about IT Service Management - it's what we love to do and it will forever be our beach-head;  (2) Cherwell have used their experience to design Cherwell Service Management, which includes  Pink Elephant® Verified ITIL v3 best practices "out-of-the-box"; and (3)  We make the implementation of IT best practices quick, easy, and affordable. We will get you up and running better and faster than any of our mid-market or enterprise competitors - typically within 10 days with a money back guraentee!  

Cherwell Service Management™ Receives PinkVERIFY™ ITIL® V3 Certification

Cherwell today announced that its breakthrough product, Cherwell Service Management™ v3.2, received certification of ITIL V3 (Information Technology Infrastructure Library, version three) compatibility from Pink Elephant through the PinkVERIFY program.

PinkVERIFY is the only independent certification program worldwide to recognize software that supports the definition and workflow requirements of specific ITIL version three (V3) processes. In order to achieve PinkVERIFY certification, the ITSM software undergoes a rigorous and independent assessment by a highly-qualified Pink Elephant consultant, and must satisfy 100% of the mandatory and integration criteria for a specific process. In short, PinkVERIFY provides a set of criteria on what to look for in an ITSM-compatible software tool as well as verification that a particular software tool supports the best practice framework for ITSM.

“We are pleased to recognize that Cherwell Service Management™ has achieved PinkVERIFY status,” said David Ratcliffe, President of Pink Elephant. “Our thorough and objective assessment showed that Cherwell Software designed its software from the ground-up, with ITIL in mind. Now, with the PinkVERIFY ‘stamp of approval,’ businesses can feel confident that Cherwell Service Management™ will support their implementation of ITIL best practices.”

“We are honored to be recognized by Pink Elephant, the global leader in ITIL consulting and education,” said Vance Brown, Chairman and CEO of Cherwell Software. “This recognition reaffirms our commitment to offer a solution that supports ITIL best practices out-of-the-box – while providing unparalleled customization that allows customers to fit the solution to their unique level of ITIL deployment.”

ITIL is the de facto, most comprehensive set of best practices for IT Service Management (ITSM). ITIL V3, the latest version launched in June 2007, is a ready-made framework that allows companies to standardize and simplify IT and related services across their organization – helping to reduce cost and improve customer service.

Cherwell Software 2009 Customer Satisfaction Study

The key findings of the study support the fact that Cherwell Software’s customer base is highly satisfied and loyal.

Key findings of the study indicate:

• All (100%) of customer respondents would recommend the Cherwell product to other organizations;

• 100% of the customer respondents would consider Cherwell Software, Inc. for future purchases;

• All customer respondents (100%) believe the Cherwell software is fulfilling the requirement(s) for which it was purchased;

• Nearly all (95%) of the customer respondents believe Cherwell Software, Inc. is the technological leader in help desk/service desk software systems;

• Nearly all (90%) of the customer respondents believe Cherwell Software provides a real “value” for the investment;

Cherwell’s Self-Service Password Reset Features:

• Use standard security questions or even allow the end-user to create their own security question
• E-mail notification to the primary account and secondary account of the end-users choosing
• Automatically create and close an Incident for consistent and accurate metrics
• Works with any modern browser or OS – e.g. Internet Explorer®, Safari®, Firefox or Chrome™ on Windows®  as well as MacOSX® and graphical Linux

ITSM and Project Management

One of the benefits of Cherwell Service Management, is the ability to create additional processes at no extra cost. You can build Sales Automation, ITIL Processes, HR and Payroll Systems, and even Project Management processes into the system.