This detailed survey, conducted by the independent consulting agency Strategies For Success, reveals the current levels of Cherwell Software’s product, service and support performance

The key findings of the study support the fact that Cherwell Software’s customer base is highly satisfied and loyal.

Key findings of the study indicate:

• All (100%) of customer respondents would recommend the Cherwell product to other organizations;

• 100% of the customer respondents would consider Cherwell Software, Inc. for future purchases;

• All customer respondents (100%) believe the Cherwell software is fulfilling the requirement(s) for which it was purchased;

• Nearly all (95%) of the customer respondents believe Cherwell Software, Inc. is the technological leader in help desk/service desk software systems;

• Nearly all (90%) of the customer respondents believe Cherwell Software provides a real “value” for the investment;

"The Cherwell Software, Inc. customer satisfaction ratings have been among the highest we have seen in conducting studies of this nature," said Carrie Cornella, President, Strategies for Success. "The findings indicate that Cherwell Software has developed a very loyal customer base and your customers are highly satisfied with both the quality of Cherwell Software’s services and products. We congratulate you and your team on your success."

“We are very pleased with the results of this study,” said Vance Brown, Chairman and CEO of Cherwell Software. “This reaffirms our strong commitment to customer service and our ability to deliver products and services that are truly valued in the industry.”

The survey also revealed areas for improvement for Cherwell, such as the suggestion for additional support personnel. "We take suggestions from our customers very seriously," added Brown. "Just this month we added two support professionals to our team."

About Strategies For Success
Strategies for Success is a services-focused consulting organisation with a solid history of direct, hands-on experience in providing consulting assistance, marketing research, and staff training to client organizations in major industry service and technology segments. Notable companies include Intuit, Inc., Blue Ocean Software, Skyline Products, Inc., Blue Ridge Transportation, and Holland and Hart. The firm’s background includes working with organizations to successfully increase customer satisfaction, customer retention, and customer loyalty within organizations in the manufacturing, educational and professional services, legal services, and the software marketplace.

About Cherwell Software, Inc.

Cherwell Software is the developer of Cherwell Service Management™ – an integrated service management software solution for IT and support professionals. Cherwell Service Management™ was designed, from the ground up, using Microsoft’s .NET technology and out-of-the-box ITIL best practices. With fully-integrated Pink Elephant verified modules such as Incident Management, Problem Management, Change Management, Release Management, Configuration Management, and Service Level Management - just to name a few, Cherwell Service Management™ provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Cherwell Service Management™ offers enterprise power with mid-market prices and ease of use. Cherwell Service Management™ customers include such companies as TV Guide, The Weather Channel, Ent Federal Credit Union, The University of Minnesota, Hallmark Services, Ohio State University, and Rosetta Stone.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts – including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange’s HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward “building innovative technology based on yesterday values.” Please visit www.cherwellsoftware.com for more information about Cherwell Software.