Sep
15
Written by:
Ben Mears
Tuesday, September 15, 2009
2009 Technology Audit of Cherwell Service Management
The Butler Group's 2009 Technology Audit, summarized:
Butler Group's Technology Audit praises Cherwell Service Management Software as a "very competent and well-rounded ITSM offering" for "mid-market to enterprise-level organizations." Recommends Cherwell should be considered by organizations looking to improve IT operations through the adoption of optimized ITSM processes and ITIL framework best practices. The audit highlights that Cherwell's Pink Elephant Verified solution "provides comprehensive functionality through an intuitive and uncluttered interface with notable aspects being its flexible delivery model, simple licensing structure, ease of use, customisability, and intuitive design."
The full Butler Group Technology Audit report is available at Butler Group Technology Audit.
Tags:
1 comment(s) so far...
Re: 2009 Technology Audit of Cherwell Service Management
Its worth pointing out that Butler mention there is no Process Modelling Tool. I would like to clarify this statement. There is a process tool and visual process guide for the users of the system. This enforces that they follow the correct process and complete the correct tasks and the correct time.
Butler is referring to the Administration Component. That is, the ability to build processes via a graphical interface. This is not in the tool currently but is on the product road map. Regardless of this design functionality, you can easily build visual workflow guides for users of the system. Processes can be designed for almost anything. e.g. Incident, Problem, Change and Release Management (out of the box). But you can easily build CRM, Project, Request Management etc using visual process guides.
By Ben Mears on
Wednesday, September 16, 2009
|