With Cherwell Service Management (CSM) you have the option of implementing ITIL®-best practices out-of-the-box, with Incident, Problem, Change, Configuration, Release and Service Level Management, and more. Whether you run a Service Desk, Help Desk or Call Centre, Cherwell Servie Management gives you an out of the box solution. The ITIL content was designed and validated by ITIL-Certified Professionals and verified by Pink Elephant. If you choose not to fully embrace ITIL in all respects, Cherwell's unparalleled customisation lets you fit the solution to your needs, using as much or as little of our out-of-the-box content as you desire. We can even configure and implement "ITIL Starter" content to let you get your feet wet. The ITIL standards have become the de-facto best practices in this industry – we can help train your people on the best practices while helping you implement your business processes utilising the right technology.

Cherwell Service Management includes fully-integrated modules such as:

Incident Management, Problem Management, Change Management, Release Management,Configuration Management, Service Level Management, Knowledge Management, Asset Management and Asset Discovery - just to name a few.