Service Quality - Service Management Specialist

July 30, 2010

Forward Schedule of Change

Using Cherwell's inbuilt Calendars, automatically publish and co-ordinate your change schedule quickly and easily within Cherwell Service Management. For example, publish build, testing, and implementation schedules.

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Cherwell Change Management

Change Management

Use Cherwell Change Management to ensure that standardized methods and procedures are used. Cherwell Change Management Window Screenshot

View Cherwell Service Management Video

Change Management Functionality

Cherwell Service Management allows monitoring and tracking of all stages of your Change Request Process. For example, tracking a Change through the different stages of authorisation, coordination, and review etc

Role based privileges allow you to facilitate the ability to control, read, write, and modify access for Change Management staff, Change builders, testers, etc., to update Change records throughout the Change lifecycle
Route Requests for Changes to the appropriate authorisation teams or people. For example, Category 1 – Change Manager, Category 2 – Change Advisory Board, Category 3 – IT Executive. They can even approve the change from their iPhone.
Approve and Reject Changes with as much or as little detail as you need. For example, status of reject, ability to record reason for rejects. Automatically notify the Service Desk and End Users of the Change Outcome.
Use Change Management risk assessment or impact assessment to automatically route the Change Request to the correct Change Manager or Team, including attachments such as technical reviews and reports.
Using Cherwell's inbuilt Calendars, automatically publish and co-ordinate your change schedule quickly and easily within Cherwell Service Management. For example, publish build, testing, and implementation schedules.
Cherwell Service Management can automatically facilitate the scheduling of Change reviews for implemented Changes after definable time periods.
Easily communicate Change information and schedules to the Service Desk and users. For example email notifications, automated reports and Self Service.
Update CI information in the CMDB from a Change Request. Include Maintenance Schedules and Outage availability windows. For example, link the CI record to the Change record and update it as part of your Change Management Workflow.
Access all your CI detail to assist in the assessment of the Change Request. For example, the use of impact information such as relationships and CI criticality when considering authorisation of a Change request.
Full integration between Release Management and Change Management out of the box.

Cherwell Forward Schedule of Change. ITIL Change Management

About Cherwell Service Management

With Cherwell Service Management (CSM) you have the option of implementing ITIL®-best practices out-of-the-box, with Incident, Problem, Change, Configuration, Release and Service Level Management, and more. Whether you run a Service Desk, Help Desk or Call Centre, Cherwell Servie Management gives you an out of the box solution. The ITIL content was designed and validated by ITIL-Certified Professionals and verified by Pink Elephant. If you choose not to fully embrace ITIL in all respects, Cherwell's unparalleled customisation lets you fit the solution to your needs, using as much or as little of our out-of-the-box content as you desire. We can even configure and implement "ITIL Starter" content to let you get your feet wet. The ITIL standards have become the de-facto best practices in this industry – we can help train your people on the best practices while helping you implement your business processes utilising the right technology.

Cherwell Service Management includes fully-integrated modules such as:

Incident Management, Problem Management, Change Management, Release Management,Configuration Management, Service Level Management, Knowledge Management, Asset Management and Asset Discovery - just to name a few.

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Forward Schedule of Change

Change Management

View Cherwell Service Management Video

Cherwell Service Management allows monitoring and tracking of all stages of your Change Request Process. For example, tracking a Change through the different stages of authorisation, coordination, and review etc

Role based privileges allow you to facilitate the ability to control, read, write, and modify access for Change Management staff, Change builders, testers, etc., to update Change records throughout the Change lifecycle

Route Requests for Changes to the appropriate authorisation teams or people. For example, Category 1 – Change Manager, Category 2 – Change Advisory Board, Category 3 – IT Executive. They can even approve the change from their iPhone.

Approve and Reject Changes with as much or as little detail as you need. For example, status of reject, ability to record reason for rejects. Automatically notify the Service Desk and End Users of the Change Outcome.

Use Change Management risk assessment or impact assessment to automatically route the Change Request to the correct Change Manager or Team, including attachments such as technical reviews and reports.

Using Cherwell's inbuilt Calendars, automatically publish and co-ordinate your change schedule quickly and easily within Cherwell Service Management. For example, publish build, testing, and implementation schedules.

Cherwell Service Management can automatically facilitate the scheduling of Change reviews for implemented Changes after definable time periods.

Easily communicate Change information and schedules to the Service Desk and users. For example email notifications, automated reports and Self Service.

Update CI information in the CMDB from a Change Request. Include Maintenance Schedules and Outage availability windows. For example, link the CI record to the Change record and update it as part of your Change Management Workflow.

Access all your CI detail to assist in the assessment of the Change Request. For example, the use of impact information such as relationships and CI criticality when considering authorisation of a Change request.

Full integration between Release Management and Change Management out of the box.