Integrated ITIL IT Service Management Software
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Cherwell Service Management® (CSM) is a fully-integrated, web-enabled IT Service Management (ITSM) software solution built from the ground up using Microsoft's® .NET technology and out-of-the-box - Pink Elephant® Verified ITIL® V3 best practices.
Cherwell Service Management® (CSM) is available through a traditional licensing model or as a subscription service ("SaaS"). Designed for the global enterprise company – but priced for the mid-market – Cherwell Software is the most customisable system on the market today. Designed with the power needed by a global enterprise company – but with the pricing and ease-of-use of a mid-market solution – Cherwell Service Management® (CSM) is unique in today's marketplace. We guarantee your satisfaction. To get started, check out the video demonstration. You can also read about what makes Cherwell Service Management fundamentally different from our competitors.
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Cherwell Service Management® CSM is the first help desk – service desk – IT Service Management (ITSM) software solution that your company will never outgrow.
Not relying on old, legacy technology, Cherwell Software implements the latest enterprise-class scalability, configurability and integration technology. Cherwell Software, however, is much easier and less costly to implement and administer than legacy enterprise software solutions.
We have successfully replaced legacy enterprise systems such as Remedy® , Touchpaper® and HP's Service Desk®. Please ask one of our sales consultants about speaking with former users of these legacy systems about their experiences and the differences since switching to Cherwell Service Management.
Cherwell is scalable from two technicians to thousands – at multiple geographic locations. It is an XML-based, three-tier, web-enabled application utilizing Microsoft® SQL Server for back-end storage. Cherwell Service Management (CSM) provides all of the advantages of a rich-client – with a fast, powerful, easy-to-use interface.
Cherwell Service Management (CSM) communicates over the web using http or tcp and other technologies that allow for easy access to your centralized data from anywhere – providing the best of both worlds – Windows® and the Web. Our combination of a rich-client and web experience is similar to the approach deployed by the popular iTunes® product. The rich application can be installed automatically on a client device via our auto-deploy feature.