Customisable Service Management Dashboards give you the information you need to make the right decisions.

Role based dashboards showing workload lists, prioritisation of Incidents, graphical dynamic data

Cherwell Service Management® (CSM) is a fully-integrated, web-enabled IT Service Management (ITSM) software solution built from the ground up using Microsoft's® .NET technology and out-of-the-box - Pink Elephant® Verified ITIL® V3 best practices.

Maintain and improve business aligned IT Service quality through Service Level Management. Cherwell Service Management allows you to create sla targets, thresholds and other measurement criteria that best suit your needs.

View dashboards, run reports and stay compliant with customer Service Levels. Monitor Service Level Agreements, Operation Level Agreements and Underpinning Contracts.

Cherwell Asset Intelligence is an automated discovery and inventory classification tool used to remotely gather and consolidate information on corporate IT assets.

Unlike other industry solutions, Cherwell Asset Intelligence requires no software agent to be present on the target asset.

Use Cherwell Configuration Management to account for and verify the information of all IT Assets and CI’s within the organisation

Integrate your CMDB with your existing Network and Inventory Discovery Tools

Use Cherwell Release Management to ensure that all aspects of a Release are considered together.

Integrate with Change Management and the Forward Schedule of Change Calendar

Cherwell Service Management allows monitoring and tracking of all stages of your Change Request Process. For example, tracking a Change through the different stages of authorisation, coordination, and review etc

Use Cherwell Problem Management to minimise adverse effects on the business

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